This privacy policy applies between you, the User of this
Website and Tribe Mobile Limited, the owner and provider of this
Website. Tribe Mobile Limited takes the privacy of your
information very seriously. This privacy policy applies to our
use of any and all Data collected by us or provided by you in
relation to your use of the Website.
This privacy policy should be read alongside, and in addition
to, our Terms and Conditions, which can be found at:
tribemobile.co.uk/terms.html.
Please read this privacy policy carefully.
Definitions and interpretation
In this privacy policy, the following definitions are used:
Data
collectively all information that you submit to Tribe
Mobile Limited via the Website. This definition
incorporates, where applicable, the definitions
provided in the Data Protection Laws;
Cookies
a small text file placed on your computer by this
Website when you visit certain parts of the Website
and/or when you use certain features of the Website.
Details of the cookies used by this Website are set
out in the clause below ( Cookies);
Data Protection Laws
any applicable law relating to the processing of
personal Data, including but not limited to the
Directive 96/46/EC (Data Protection Directive) or the
GDPR, and any national implementing laws, regulations
and secondary legislation, for as long as the GDPR is
effective in the UK;
GDPR
the General Data Protection Regulation (EU) 2016/679;
Tribe Mobile Limited, we or
us
Tribe Mobile Limited, a company incorporated in
England and Wales with registered number 12498458
whose registered office is at Suite 2 19 Market
Street, Altrincham, WA14 1QS ;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC
Directive) Regulations 2003 as amended by the Privacy
and Electronic Communications (EC Directive)
(Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not
either (i) employed by Tribe Mobile Limited and acting
in the course of their employment or (ii) engaged as a
consultant or otherwise providing services to Tribe
Mobile Limited and accessing the Website in connection
with the provision of such services; and
Website
the website that you are currently using,
tribemobile.co.uk, and any sub-domains of this site
unless expressly excluded by their own terms and
conditions.
In this privacy policy, unless the context requires a
different interpretation:
the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or
appendices are to sub-clauses, clauses, schedules or
appendices of this privacy policy;
a reference to a person includes firms, companies,
government entities, trusts and partnerships;
"including" is understood to mean "including without
limitation";
reference to any statutory provision includes any
modification or amendment of it;
the headings and sub-headings do not form part of this
privacy policy.
Scope of this privacy policy
This privacy policy applies only to the actions of Tribe
Mobile Limited and Users with respect to this Website. It does
not extend to any websites that can be accessed from this
Website including, but not limited to, any links we may
provide to social media websites.
For purposes of the applicable Data Protection Laws, Tribe
Mobile Limited is the "data controller". This means that Tribe
Mobile Limited determines the purposes for which, and the
manner in which, your Data is processed.
Data collected
We may collect the following Data, which includes personal
Data, from you:
a.name;
b.date of birth;
c.gender;
d.contact Information such as email addresses and
telephone numbers;
e.demographic information such as postcode, preferences
and interests;
f.financial information such as credit / debit card
numbers;
g.IP address (automatically collected);
h.web browser type and version (automatically collected);
i.operating system (automatically collected);
j.Previous Mobile Network Provider;
in each case, in accordance with this privacy policy.
How we collect Data
We collect Data in the following ways:
a. data is given to us by you;
b. data is received from other sources; and
c. data is collected automatically.
Data that is given to us by you
Tribe Mobile Limited will collect your Data in a number of
ways, for example:
a. when you contact us through the Website, by telephone,
post, e-mail or through any other means;
b. when you register with us and set up an account to
receive our products/services;
c. when you complete surveys that we use for research
purposes (although you are not obliged to respond to
them);
d. when you enter a competition or promotion through a
social media channel;
e. when you make payments to us, through this Website or
otherwise;
f. when you elect to receive marketing communications from
us;
g. when you use our services;
h. Third Party Affiliates;
in each case, in accordance with this privacy policy.
Data that is received from third parties
Tribe Mobile Limited will receive Data about you from the
following third parties:
a. Third Party Affilaites.
Data that is received from publicly available third parties
sources
We will receive Data about you from the following publicly
available third party sources:
a. any available.
Data that is collected automatically
To the extent that you access the Website, we will collect
your Data automatically, for example:
a. we automatically collect some information about your
visit to the Website. This information helps us to make
improvements to Website content and navigation, and
includes your IP address, the date, times and frequency
with which you access the Website and the way you use and
interact with its content.
b. we will collect your Data automatically via cookies, in
line with the cookie settings on your browser. For more
information about cookies, and how we use them on the
Website, see the section below, headed "Cookies".
Our use of Data
Any or all of the above Data may be required by us from time
to time in order to provide you with the best possible service
and experience when using our Website. Specifically, Data may
be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may
be of interest to you;
d. contact for market research purposes which may be done
using email, telephone, fax or mail. Such information may
be used to customise or update the Website;
e. account continuation and recovery services;
in each case, in accordance with this privacy policy.
We may use your Data for the above purposes if we deem it
necessary to do so for our legitimate interests. If you are
not satisfied with this, you have the right to object in
certain circumstances (see the section headed "Your rights"
below).
For the delivery of direct marketing to you via e-mail, we'll
need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which
applies when you have previously engaged with us (for
example, you contact us to ask us for more details about a
particular product/service, and we are marketing similar
products/services). Under "soft opt-in" consent, we will
take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to
obtain your explicit consent; that is, you need to take
positive and affirmative action when consenting by, for
example, checking a tick box that we'll provide.
c. if you are not satisfied about our approach to
marketing, you have the right to withdraw consent at any
time. To find out how to withdraw your consent, see the
section headed "Your rights" below.
When you register with us and set up an account to receive our
services, the legal basis for this processing is the
performance of a contract between you and us and/or taking
steps, at your request, to enter into such a contract.
We may use your Data to show you Tribe Mobile Limited adverts
and other content on other websites. If you do not want us to
use your data to show you Tribe Mobile Limited adverts and
other content on other websites, please turn off the relevant
cookies (please refer to the section headed "Cookies" below).
Who we share Data with
We may share your Data with the following groups of people for
the following reasons:
a. any of our group companies or affiliates - we use a
number of third party affiliates for customer service
purposes and sales;
b. our employees, agents and/or professional advisors - in
order to provide a satisfactory service;
c. third party service providers who provide services to
us which require the processing of personal data - tribe
mobile is partnered with Integrate Technology as a
technology partner to enable us to provide network
services;
d. third party payment providers who process payments made
over the Website - in order to process your bill payments;
e. relevant authorities - in compliance with UK law;
in each case, in accordance with this privacy policy.
Keeping Data secure
We will use technical and organisational measures to safeguard
your Data, for example:
a. access to your account is controlled by a password and
a user name that is unique to you.
b. we store your Data on secure servers.
c. payment details are encrypted using SSL technology
(typically you will see a lock icon or green address bar
(or both) in your browser when we use this technology.
Technical and organisational measures include measures to deal
with any suspected data breach. If you suspect any misuse or
loss or unauthorised access to your Data, please let us know
immediately by contacting us via this e-mail address:
help@tribemobile.co.uk.
If you want detailed information from Get Safe Online on how
to protect your information and your computers and devices
against fraud, identity theft, viruses and many other online
problems, please visit www.getsafeonline.org. Get Safe Online
is supported by HM Government and leading businesses.
Data retention
Unless a longer retention period is required or permitted by
law, we will only hold your Data on our systems for the period
necessary to fulfil the purposes outlined in this privacy
policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or
archival media for legal, tax or regulatory purposes.
Your rights
You have the following rights in relation to your Data:
a. Right to access - the right to request
(i) copies of the information we hold about you at any
time, or (ii) that we modify, update or delete such
information. If we provide you with access to the
information we hold about you, we will not charge you for
this, unless your request is "manifestly unfounded or
excessive." Where we are legally permitted to do so, we
may refuse your request. If we refuse your request, we
will tell you the reasons why.
b. Right to correct - the right to have
your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request
that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data
- the right to "block" us from using your Data or limit
the way in which we can use it.
e. Right to data portability - the right
to request that we move, copy or transfer your Data.
f. Right to object - the right to object
to our use of your Data including where we use it for our
legitimate interests.
To make enquiries, exercise any of your rights set out above,
or withdraw your consent to the processing of your Data (where
consent is our legal basis for processing your Data), please
contact us via this e-mail address: help@tribemobile.co.uk.
If you are not satisfied with the way a complaint you make in
relation to your Data is handled by us, you may be able to
refer your complaint to the relevant data protection
authority. For the UK, this is the Information Commissioner's
Office (ICO). The ICO's contact details can be found on their
website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate
and current. Please keep us informed if your Data changes
during the period for which we hold it.
Links to other websites
26. This Website may, from time to time, provide links to
other websites. We have no control over such websites and are
not responsible for the content of these websites. This
privacy policy does not extend to your use of such websites.
You are advised to read the privacy policy or statement of
other websites prior to using them.
Changes of business ownership and control
Tribe Mobile Limited may, from time to time, expand or reduce
our business and this may involve the sale and/or the transfer
of control of all or part of Tribe Mobile Limited. Data
provided by Users will, where it is relevant to any part of
our business so transferred, be transferred along with that
part and the new owner or newly controlling party will, under
the terms of this privacy policy, be permitted to use the Data
for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our
business or any part of it.
In the above instances, we will take steps with the aim of
ensuring your privacy is protected.
Cookies
This Website may place and access certain Cookies on your
computer. Tribe Mobile Limited uses Cookies to improve your
experience of using the Website and to improve our range of
products and services. Tribe Mobile Limited has carefully
chosen these Cookies and has taken steps to ensure that your
privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with
current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will
be presented with a message bar requesting your consent to set
those Cookies. By giving your consent to the placing of
Cookies, you are enabling Tribe Mobile Limited to provide a
better experience and service to you. You may, if you wish,
deny consent to the placing of Cookies; however certain
features of the Website may not function fully or as intended.
This Website may place the following Cookies:
Type of Cookie
Purpose
Strictly necessary cookies
These are cookies that are required for the operation of
our website. They include, for example, cookies that
enable you to log into secure areas of our website, use
a shopping cart or make use of e-billing services.
Analytical/performance cookies
They allow us to recognise and count the number of
visitors and to see how visitors move around our website
when they are using it. This helps us to improve the way
our website works, for example, by ensuring that users
are finding what they are looking for easily.
Functionality cookies
These are used to recognise you when you return to our
website. This enables us to personalise our content for
you, greet you by name and remember your preferences
(for example, your choice of language or region).
Targeting cookies
These cookies record your visit to our website, the
pages you have visited and the links you have followed.
We will use this information to make our website and the
advertising displayed on it more relevant to your
interests. We may also share this information with third
parties for this purpose.
You can find a list of Cookies that we use in the Cookies
Schedule
You can choose to enable or disable Cookies in your internet
browser. By default, most internet browsers accept Cookies but
this can be changed. For further details, please consult the
help menu in your internet browser.
You can choose to delete Cookies at any time; however you may
lose any information that enables you to access the Website
more quickly and efficiently including, but not limited to,
personalisation settings.
It is recommended that you ensure that your internet browser
is up-to-date and that you consult the help and guidance
provided by the developer of your internet browser if you are
unsure about adjusting your privacy settings.
For more information generally on cookies, including how to
disable them, please refer to aboutcookies.org. You will also
find details on how to delete cookies from your computer.
General
You may not transfer any of your rights under this privacy
policy to any other person. We may transfer our rights under
this privacy policy where we reasonably believe your rights
will not be affected.
If any court or competent authority finds that any provision
of this privacy policy (or part of any provision) is invalid,
illegal or unenforceable, that provision or part-provision
will, to the extent required, be deemed to be deleted, and the
validity and enforceability of the other provisions of this
privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party
in exercising any right or remedy will be deemed a waiver of
that, or any other, right or remedy.
This Agreement will be governed by and interpreted according
to the law of England and Wales. All disputes arising under
the Agreement will be subject to the exclusive jurisdiction of
the English and Welsh courts.
Changes to this privacy policy
Tribe Mobile Limited reserves the right to change this
privacy policy as we may deem necessary from time to time or
as may be required by law. Any changes will be immediately
posted on the Website and you are deemed to have accepted the
terms of the privacy policy on your first use of the Website
following the alterations. You may contact Tribe Mobile
Limited by email at help@tribemobile.co.uk.