5G Powered By the O2 & Vodafone Network

Refund Policy


All sales are final. We will assist you in resolving any technical issues as best we can. If your SIM develops a technical fault you should always contact customer service number. If a technical issue cannot be resolved, we will endeavour to exchange your SIM or refund any lost credit on to your SIM or replacement SIM.


If you are having problems or decide you do not want your SIM Card after you have bought it, you must return it to us within 7 working days at your own cost. Please note the SIM must be intact (still attached to the original SIM card holder) for you to qualify for a refund. Our returns policy only applies to SIM cards which are unused (i.e. not used to make or receive calls or send or receive messages or data) Our returns policy operates in addition to any other rights you have. Refunds (where applicable) will be credited to the card used for the original purchase after receipt of the returned equipment and satisfactory inspection by us. Please allow 30 days for the refund.

We will only refund handsets provided if you return the handset to us un-opened and unused within 14 days of subscribing to Tribe Mobile. Alternatively, if your handset has arrived with a fault, please complete a handset fault form and return your handset along with your completed form to us within 14 days of subscribing to Tribe Mobile. We reserve the right to inspect returned devices for damage or faults and may withhold our refund if we determine that you have fraudulently completed your Handset Fault Form.


We are not under any circumstances liable for any SIMs which are lost in the post. Customers are advised to send returned goods by registered or recorded post.

Upfront Payments

You may be asked to make an upfront payment on your device or subscription. These payments are non-refundable. You will be informed of this in advance of your purchase so should be considered fair warned.